Frequently Asked Questions about Cozymeal

General Questions

What is Cozymeal?

Cozymeal is the #1 online platform featuring world-class culinary experiences hosted by top chefs, mixologists, food tour guides and more. Hosts teach at their own venues or come to you — you decide. Either way, you’re certain to enjoy an amazing meal, top-notch cocktails or an inspiring food tour, hear great stories, and — in the case of cooking classes or team building activities — learn new culinary skills.

No matter the occasion — birthday party, anniversary dinner or company team-building event — Cozymeal is the place to find and book unique culinary experiences.

Find out more about how it works here

Who are the hosts?

We work with chefs who have a variety of backgrounds, from working in Michelin-starred restaurants to providing private chef experiences to teaching in cooking schools, mixologists who have hand-crafted cocktails in world-class bars, food tour guides who have led tours around the globe, and more. Before any new hosts join our site, we meet them in person or virtually, check out their venue if needed, and experience their creations. Only those candidates who craft great food, libations and more, have a clean venue and enthusiasm about engaging with guests can list their experiences on Cozymeal.

When is a chef a "verified chef"?

A chef is a “verified chef” if a food critic + photography partner has met the chef, checked out his venue and taken photos of the food and the chef.

When is a chef "food safety certified"?

A chef is a “food safety certified” chef if he has taken and passed a food safety class by a third-party.

What if I like an experience but cannot make it to any of the listed dates?

No worries! You can request a date by clicking the “Message us” link under the specific experience's date drop-down menu or by calling us at 800-369-0157. If you do not see the link below the date drop-down menu, the chef or guide does not accept requests for different dates.

I would like to give an experience as a gift to someone. Is this possible?

Certainly! You can simply purchase a Cozymeal gift card and give it to anyone. The benefit is:

  • Cozymeal gift cards never expire.
  • Cozymeal gift cards can be used for any experience at any location nationwide.
  • Experiences include in-person cooking classes, online cooking or mixology classes, private chef experiences, team building activities, food tours, and more.
  • The gift card recipients schedule their own class according to their own preferences.

Will Cozymeal come to my city anytime soon?

We currently have chefs working in 80+ cities across the world, including

U.S. markets:
• Albuquerque
• Ann Arbor
• Asheville
• Atlanta
• Austin
• Baltimore
• Baton Rouge
• Bay Area
• Boise
• Boston
• Boulder
• Charleston
• Charlotte
• Chattanooga
• Chicago
• Cincinnati
• Cleveland
• Colorado Springs
• Columbus
• Dallas
• Denver
• Des Moines
• Detroit
• Fort Collins
• Fort Lauderdale
• Fort Worth
• Fresno
• Grand Rapids
• Houston
• Indianapolis
• Kansas City
• Las Vegas
• Los Angeles
• Louisville
• Memphis
• Miami
• Milwaukee
• Minneapolis
• Napa
• Naperville
• Nashville
• New Jersey
• New Orleans
• NYC
• OKC
• Omaha
• Online
• Orange County
• Orlando
• Pasadena
• Philadelphia
• Phoenix
• Pittsburgh
• Portland
• Raleigh
• Reno
• Sacramento
• Salt Lake City
• San Antonio
• San Diego
• Santa Barbara
• Santa Fe
• Scottsdale
• Seattle
• Sedona
• Spokane
• St. Louis
• Tampa
• Tucson
• Tulsa
• Washington, D.C.
• Westchester

International markets:
• Adelaide
• Auckland
• Bangkok
• Barcelona
• Belfast
• Birmingham
• Brisbane
• Bristol
• Calgary
• Canberra
• Dubai
• Edinburgh
• Edmonton
• Florence
• Glasgow
• Gold Coast
• Hamilton
• Hong Kong
• Leeds
• Liverpool
• London
• Manchester
• Melbourne
• Mississauga
• Montreal
• Ottawa
• Paris
• Perth
• Rome
• Singapore
• Sydney
• Toronto
• Vancouver
• Wellington
• Winnipeg

We are quickly expanding to other cities. Feel free to leave us your contact information so we can notify you when we launch in your city.


Team Building or Private Events

How can I book a chef for a private event?

You can always book a chef for a private event. Simply contact us directly.

Where do experiences take place?

Experiences are hosted at the chef's place or your place. Chef’s locations are all pre-approved and range from premium venues to event spaces to private homes. Alternatively, traveling chefs exclusively travel to your venue.

What are the group sizes for the experiences?

Each chef requires a minimum number of guests to join their cooking experience prior to confirming that a class will take place. In addition to this, each chef has a maximum number of guests that can be accepted in the class. This information can be found under the “Details” section of each of the chefs’ profiles.

How do I make it a private event?

After choosing the experience you can send a message to your chef and request a private event. You may also reach out to sales@cozymeal.com and one of our team members will help you coordinate a private experience.


Virtual Classes With Kits

How is the pricing calculated?

Total pricing = Class Price Inclusive of Kit + Tax Based on Recipient's Address + Shipping. For orders with multiple kits being shipped to different addresses, there may be an adjustment on the final pricing based on the locations kits are being shipped to. Our team will reach out to confirm the tax adjustment.

When will the kits be shipped?

Each kit company ships the kits approximately 14 days prior to the date of the class. Once kits are shipped, guests will receive a shipping confirmation directly from the kit company, not Cozymeal. For any questions regarding delivery and shipping, please contact the kit company directly once you receive the shipping confirmation.

How can I purchase multiple kits to be shipped to different addresses?

Please book the class with the total number of kits required, then email sales.team@cozymeal.com with the addresses for the kits. Addresses must be received at least 14 days prior to the class date.

What is the cancellation policy for kit classes?

Final sale and cannot be cancelled or rescheduled.

Is there a discount for Cozymeal Select members?

Not at this time.

Can I customize my kit?

No customizations at this time.

How do I book a private virtual class with kits?

Please contact sales.team@cozymeal.com and we would love to help. Minimum for a private virtual class with kits is 10 attendees.

What is the age restriction for kit classes with alcohol?

Attendees must confirm that they are at least 21 years old and show valid ID when receiving the package.


Gift Cards

Need help locating or resending a gift card you already purchased?

Click here for help.

I would like to give an experience as a gift to someone. Is this possible?

Certainly! You can simply purchase a Cozymeal gift card and give it to anyone. The benefit is:

  • Cozymeal gift cards never expire.
  • Cozymeal gift cards can be used for any experience at any location nationwide.
  • Experiences include in-person cooking classes, online cooking or mixology classes, private chef experiences, team building activities, food tours, and more.
  • The gift card recipients schedule their own class according to their own preferences.

How do I buy a Cozymeal gift card?

  1. Pick your gift card design, whether you'd like a holiday, celebration or birthday theme.
  2. Choose your gift card value in any amount from $10 and up.
  3. Select your delivery method. Gift cards can be emailed to the recipient by selecting "Email" or you can print out the certificate by selecting "Print."
  4. Write an optional personal message on your gift card.
  5. After adding all of your details, click "Purchase Gift Card" to enter your billing information.

Questions regarding gift card purchase options (self print, email, etc). Do I have to input my email or the recipients to make a purchase?

The fields needed are marked with the red asterisk for Required*.

Is there a minimum or maximum gift card amount?

$10 is the minimum amount. There is no maximum gift card amount - the sky's the limit!

How do I receive my Cozymeal gift card?

You have the option to either print the Cozymeal gift card or email it to the recipient.

Will a Cozymeal gift card expire?

No, Cozymeal gift cards will not expire. Additionally, any remaining balance on a gift card can be used towards another purchase.

How do I redeem a Cozymeal gift card?

Select your preferred experience on the website by clicking "Book Now" to purchase. Once you have entered your billing information, click the "Gift card or promo code?" orange text and type in the "Gift Card #" indicated on your certificate."

Why do I have to enter in my credit card information when redeeming my gift card?

Cozymeal asks for your billing information in case the amount of the selected experience is more than the amount on your gift card. This allows us to ensure our chefs are compensated if additional guests of yours join your experience, if the experience is made private for a fee exceeding the value of the gift card, etc. The security of your information is our top priority. Cozymeal works with a PCI compliant payment processor, the most stringent level of certification available in the payments industry.

Why is my name showing on the GC instead of the recipient?

The gift card shows the message from the sender and the sender's name.

Can gift cards be combined for a single purchase?

Yes. After entering and applying your first gift card, you can enter and apply additional gift cards. This does not apply to gift cards that are excluded from combined offers such as bonus gift cards.

Is there a date I have to use my gift card by?

No. Cozymeal gift cards do not expire.

Are Cozymeal gift cards refundable?

Similar to other companies, Cozymeal gift cards are not refundable. However, our gift cards will never expire.

What happens to the remaining value on my gift card?

Any remaining value on your gift card can be used towards experiences including in-person cooking classes, online cooking or mixology classes, private chef experiences, team building activities, food tours, and more. Cozymeal gift cards never expire.

How can I use the remaining balance of my gift card?

Select your preferred experience on the website by clicking "Book Now" to purchase. Once you have entered your billing information, click the "Gift card or promo code?" orange text and type in the "Gift Card #" indicated on your certificate.

Can I use the remaining balance to tip the host?

Yes, gift cards can be used towards tipping your host.

Do you recommend buying an experience or a gift card?

If you are purchasing a gift for someone, a gift card is the way to go; your recipient will have the convenience of choosing any experience they like (cooking class, team building or food tour) at their preferred date and time.

Are ingredients for class covered by the gift card?

Ingredients that are not available for purchase on Cozymeal, but can be easily ordered from other online providers using our Ingredient ordering links. Cozymeal gift cards are not valid for ingredients ordered outside of Cozymeal.

Can I use the remaining balance to tip the host?

Yes, gift cards can be used towards tipping your host.


Class Availability

What if I like an experience but cannot make it to any of the listed dates?

No worries! You can request a date by clicking the “Message us” link under the specific experience's date drop-down menu or by calling us at 800-369-0157. If you do not see the link below the date drop-down menu, the chef or guide does not accept requests for different dates.

What if the date I want is not available?

If you are seeking a date or time that is not available on the site, we recommend that you send the chef a message. This feature is available beneath the date section. The chef will accept, deny, or provide alternative dates for your consideration. Please allow 24-48 hours to receive an update.

Why do some classes not allow Date Requests?

Not all chefs are available for alternative or additional dates. In this case, we recommend that you consider alternative chefs or reach out to sales@cozymeal.com for additional information..

How to can I search for specific classes?

Once you choose your location, you may filter by group size, date, and cuisine preferences. To search for popular cuisine options, you can refine your search by clicking on any of the tags in your area.


Special Requests

Can I substitute or change the menu?

Chefs can accommodate most dietary restrictions upon request. When booking your experience, our site will prompt you to note dietary restrictions or special preferences.

What if I need a different time?

Chefs may be available to modify the start time upon request. If you would like to change the start time by less than 2 hours, book online for the time listed and note your preferred time in your message to the chef. The chef will adjust the start time as part of accepting your request. Alternatively, if you would like to adjust the start time by more than 2 hours, submit a date request for the time you prefer.

How many people can attend?

Our chefs are happy to accommodate various group sizes. Our site allows you to search your area by using our group size filter.

Where do experiences take place?

Experiences are hosted at the chef's place or your place. For the chef’s place, a map of the area is located toward the bottom right of the class page, across from reviews from past guests. Chef’s locations are all pre-approved and range from premium venues to event spaces to private homes. Alternatively, traveling chefs exclusively travel to your venue. The chefs provide you with a confirmation once they accept your booking, which takes 24-48 hours.


Pricing

What amount covers the cost of an experience?

$200-$250 covers the cost for two guests to enjoy most in-person cooking classes and food tours, or book an online cooking or mixology class for as low as $19-$29 per device.

How much do experiences cost?

Cost varies and is dependent on the area, host, cuisine and experience type that you choose. Costs range from $19 to $125.

How is the pricing set?

The pricing on our site is based on market value in your area and on a per person basis. " to "The pricing on our site is based on market value in your area and on a per person or per device basis.

Do you do group pricing?

The pricing on our site is based on the market value in your area and on a per person basis. Various group sizes can be accommodated and rates do not decrease for larger group sizes. Each of our experiences list a minimum or maximum that can be found under the “Details” section.

Are there any additional costs?

Additional fees may apply and are determined by the chef.

  • Additional travel costs for bookings beyond the chef’s immediate home location.
  • When upgrading an experience to be held privately, an additional fee may apply.

Is tip included in the cost?‌

Hosts set their own pricing and include service in their rates so tipping is not expected, but it is a pleasant surprise when awarded. We give you the option to tip after your event as part of leaving a review, but a tip is not expected and is at your discretion.


Trouble Booking

I cannot find a class for my date

Please submit a date request for the class of your choice, or search a broader date range if you can be flexible on the date for your experience. Alternatively, email sales@cozymeal.com for assistance.

Add or change an address to your booking

Please submit any changes to your booking to your chef directly by using the messaging tool available in your Cozymeal account under “My Messages.”

Booked for wrong date or wrong party size

Please submit any changes to your booking to your chef directly by using the messaging tool available in your Cozymeal account under “My Messages.”

Find more information at My Bookings

To view the status of your booking, log in to www.cozymeal.com, go to “My Bookings” and then “See Details.” You will be able to access the details pertaining to your booking and you may message your chef as well.


Booking Confirmation

How long will it take for my reservation to be confirmed?

After you submit a reservation request online, it can take 24-48 hours for the host to respond to your request.

How do I know if my experience is confirmed?

You will receive an email to the email address on record with your reservation when your request is accepted. You can confirm the email address under “My Profile” in your Cozymeal account, or check the status of your reservation in your account under “My Bookings.”

What do I do if I have not received any confirmation?

Upon submitting your request online, a notice confirming the reservation request is sent to the email address on record for you. You can check that the email address on record is correct under “My Profile” in your Cozymeal account. If the email on record is correct, check your promotions or spam filter within your email account to locate your confirmation notice.


Changing or Canceling a Reservation

What if I need to cancel?

We completely understand when things come up last minute. You can cancel up to 48 hours before an event without any fee. If you cancel less than 48 hours before an experience, you will be billed for the full amount.

Hosts buy ingredients fresh from the market and specialty stores and spend hours preparing for their classes. We have this cancellation policy in place in order to honor their time and ingredient purchases.

You may change the date or time of your event by contacting your host directly through “My Messages.” Or, if you need to cancel, email sales@cozymeal.com.

How can I add more guests to my reservation?

Log into your account, navigate to “My Bookings,” click the orange “Details” button, click the orange “Book more spots” and follow the prompts to add more guests to your reservation.

How do I make a change to my reservation?

Cozymeal allows you to update your reservation up to 48 hours before the event is scheduled to start. To change the date or time of your event, contact your host directly by sending a message through “My Messages.” To increase or decrease your group size, email sales@cozymeal.com.

What do I do if I have not received any confirmation?

Upon submitting your request online, a notice confirming the reservation request is sent to the email address on record for you. You can check that the email address on record is correct under “My Profile” in your Cozymeal account. If the email on record is correct, check your promotions or spam filter within your email account to locate your confirmation notice.


Leaving a Review

How do I leave a review after my experience?

To leave a review, log into your Cozymeal account and navigate to “My Bookings.” Once there, click the orange “Rate” button and follow the prompts to submit your review.

More Review Opportunities

You can also leave reviews on Yelp, Google, and Facebook.


Zoom Help

Installing Zoom

Download and Install Zoom

Joining a Meeting

You will be able to join your class at the start time through the Zoom link provided by our team. Here is a quick tutorial on joining zoom meetings.

During the Class

Throughout the class, you will have the ability to turn your video and audio on/off. Our classes are interactive and we encourage you to ask questions throughout the class. You can ask questions through the 'hand raise' feature in Zoom, as well as through the chat box.

Troubleshooting


The Cozymeal Shop

Shipping Information

What shipping and processing options are available?

Standard Shipping and Processing:

Orders shipped standard will arrive within one to two weeks from the date of purchase. Items that are bulky, heavy or limited in availability may have a delivery surcharge in addition to standard delivery and processing charges.

Note: We currently only ship to the contiguous 48 states.

Next Day Shipping and Processing:

For an extra charge, within the contiguous 48 states, we can arrange for rush delivery to most destinations. If we receive your order by 11am EST Monday through Thursday, you'll receive your order by the end of the next business day; orders placed Friday through Sunday will arrive the following Tuesday.

Note: Next Day Delivery service is not available for some oversize items, out of stock items and items shipped directly from the manufacturer.

Return and Cancellation Policy

What is Cozymeal's return policy?

If you are not completely satisfied with your purchase, please return it with your receipt within 30 days for an exchange, refund or merchandise credit. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We cannot accept returns on monogrammed, personalized, final-sale or special-order items, or on items damaged through normal wear and tear. Gift cards cannot be refunded.

Holiday return policy: Items purchased between Nov 1 - Dec 25 must be returned in original packaging by January 30th.


To start a return, you can contact us at returns@cozymeal.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at returns@cozymeal.com.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers or plants), custom products (such as special orders or personalized items) and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please email returns@cozymeal.com if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

How can I change or cancel my order?

Once placed, an order cannot be cancelled. All orders are processed quickly for a timely delivery.

Placing an Order

What forms of payment are accepted for online purchases?

We accept Visa, MasterCard, American Express or Discover Network credit cards.

How can I be sure that an item is in stock?

As you shop, we`ll let you know if an item you wish to purchase is no longer available. Please email store@cozymeal.com to inquire if an item will be restocked.

How can I check the status of an order placed online?

If you provide your email address when placing your order, we'll notify you once your order has been shipped. You can check its shipping status online 24 hours after the order was placed by entering your order number and the zip code of your billing address. Login to your account to see.

Will you confirm receipt of my online order?

If you provide your email address when placing your order, you`ll receive a confirmation message within 24 hours.

Security

Is the credit card information I submit secure?

Absolutely. Every step of the Cozymeal online ordering process that requests credit card information employs Secure Socket Layer (SSL) encryption. SSL renders information unreadable if anyone should attempt to intercept it.

What is the credit card verification number?

This number printed on your card provides a safeguard when a purchase is made using your credit card. For Visa, Mastercard and Discover Network, it is the last three digits printed on the back of the card. For American Express, it is the four digits printed above the account number on the front of the card.

Product Reviews

How do I submit a rating and a review for a product?

Thank you for taking the time to review products that you've purchased from Cozymeal. To write a review, go to the product page and click "Log In to Write a Review." Once signed in to your account, click to rate the item from 1 to 5 (one is the lowest rating and five is the highest). Write your comments regarding its quality, performance and ease of use. Please be as specific as possible in describing what you did or did not like about the product. Once you have written your review, hit "Submit."

When will my rating and review appear online?

It may take three to five business days before approved reviews appear on the site.

We reserve the right to withhold reviews that include:

  • Obscenity, discriminatory language or wording inappropriate to a public forum.
  • Advertisements, spam content or references to other online sites, offers or products.
  • Contact information, including email addresses, URLs, phone numbers or addresses.
  • Comments that are critical of other posted reviews or their authors.

Other

What if I like an experience but cannot make it to any of the listed dates?

No worries! You can request a date by clicking the “Message us” link under the specific experience's date drop-down menu or by calling us at 800-369-0157. If you do not see the link below the date drop-down menu, the chef or guide does not accept requests for different dates.

How do I buy a Cozymeal gift card?

Pick your gift card design, whether you'd like a holiday, celebration or birthday theme. Choose your gift card value in any amount from $10 and up. Select your delivery method. Gift cards can be emailed to the recipient by selecting "Email" or you can print out the certificate by selecting "Print." Write an optional personal message on your gift card. After adding all of your details, click "Purchase Gift Card" to enter your billing information.

How does it work?

Cozymeal offers the best in culinary experiences by pairing local consumers with world-class chefs, mixologists, food tour guides and more. Hosts hold experiences at their own venues or from yours — you decide. Visit How It Works to learn more.

How do I use my class pass?

Select your preferred experience on the website by clicking "Book Now" to purchase. Once you have entered your billing information, click the "Gift card or promo code?" orange text and type in the "Class Pass #" indicated on your certificate.

Can I use my class pass towards a different class?

Class passes can be redeemed towards any experience on Cozymeal.

Are Cozymeal class passes refundable?

Similar to other companies, Cozymeal class passes are not refundable. However, our class passes will never expire.