What shipping and processing options are available?
Standard Shipping and Processing:
Orders shipped standard will arrive within one to two weeks from the date of purchase. Items that are bulky, heavy or limited in availability may have a delivery surcharge in addition to standard delivery and processing charges.
Next Day Shipping and Processing:
For an extra charge, within the contiguous 48 states, we can arrange for rush delivery to most destinations. Please email cozymeal.com regarding expedited shipping.
Note: Next Day Delivery service is not available for some oversize items, out of stock items and items shipped directly from the manufacturer.
Placing an Order
What forms of payment are accepted for online purchases?
We accept Cozymeal gift cards, Visa, MasterCard, American Express or Discover Network credit cards.
How can I be sure that an item is in stock?
As you shop, we`ll let you know if an item you wish to purchase is no longer available. Please email cozymeal.com to inquire if an item will be restocked.
How can I check the tracking of an order placed online?
If you provide your email address when placing your order, we'll notify you once your order has been shipped. You can check its tracking status online 24 hours after the order has been shipped by logging into your account and going to My Bookings / Shop Orders
Will you confirm receipt of my online order?
If you provide your email address when placing your order, you`ll receive a confirmation message within 24 hours.
Is the credit card information I submit secure?
Absolutely. Every step of the Cozymeal online ordering process that requests credit card information employs Secure Socket Layer (SSL) encryption. SSL renders information unreadable if anyone should attempt to intercept it.
What is the credit card verification number?
This number printed on your card provides a safeguard when a purchase is made using your credit card. For Visa, Mastercard and Discover Network, it is the last three digits printed on the back of the card. For American Express, it is the four digits printed above the account number on the front of the card.