Customer Support Team Lead (Scottsdale, AZ - Remote Role Possible)

IMPORTANT NOTE FOR APPLICANTS: To apply, please visit: (https://100hires.com/j/tSBeE8F)

Discover. Savor. Connect. Welcome to the chef's table!

Cozymeal is the #1 marketplace in the U.S. and Canada featuring the best culinary experiences and products, including top-rated cooking classes, private chef experiences, team building activities, cookware and more!

Consumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology and more unforgettable culinary experiences. Whether it be for date nights, birthdays, holiday celebrations or team building events, you’re guaranteed a world-class experience. Plus, you can purchase our highly curated quality cookware as a gift or for use at home.

About the Role:

We are looking for a Full-time Customer Support Lead with strong experience in inbound and outbound sales to join our team.

Responsibilities Include:

  • Understanding Cozymeal's services and providing solutions to customer and chef inquiries relating to our products in a timely manner
  • Provide support to customers and respond to inquiries through multiple channels including phone, chat and email, in line with company standards for communication
  • Assist our community of chefs with any questions or requests pertaining to our platform, upcoming experiences, tools and communication
  • Lead a team of Customer Support Associates through timely feedback, coaching, 1:1's, and trainings.
  • Make data driven recommendations on improving the team's performance and efficiency.

IMPORTANT NOTE FOR APPLICANTS: To apply, please visit: (https://100hires.com/j/tSBeE8F)

Requirements Include:

  • Minimum of 2 years of experience in leading a customer support team.
  • Ability to perform data driven analysis in excel with minimal guidance.
  • Professional with excellent verbal and written communication skills
  • Positive attitude and a willingness to learn and grow in the position
  • Ability to be resourceful and responsive
  • Strong interest or preferably experienced in the culinary world
  • Ability to work efficiently and distraction free in a home office environment
  • Proficient in Google Suite and Excel
  • Experience working with a CRM

Location: Scottsdale, AZ or Anywhere in the US. This is a remote role and qualified candidates from anywhere in the US can apply for this role.

IMPORTANT NOTE FOR APPLICANTS: To apply, please visit: (https://100hires.com/j/tSBeE8F)

If this sounds like you, then Cozymeal just might be the right place for you! Welcome home!

Sounds like you? apply here