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- Cozymeal
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Contact Us
Contact the Cozymeal Team
Frequently Asked Questions
What if I like an experience but cannot make it to any of the listed dates?
No worries! You can request a date by clicking the “Message us” link under the specific experience's date drop-down menu or by calling us at 800-369-0157. If you do not see the link below the date drop-down menu, the chef or guide does not accept requests for different dates.
Show answerHow do I buy a Cozymeal gift card?
Pick your gift card design, whether you'd like a holiday, celebration or birthday theme.
Choose your gift card value in any amount from $10 and up. Select your delivery method.
Gift cards can be emailed to the recipient by selecting "Email" or you can print out the certificate by selecting "Print."
Write an optional personal message on your gift card.
After adding all of your details, click "Purchase Gift Card" to enter your billing information.
How does it work?
Cozymeal offers the best in culinary experiences by pairing local consumers with some of the nation's top chefs. Cozymeal chefs host guests from their own venues or from yours - you decide. Visit How It Works to learn more.
Show answerWhere do Cozymeal experiences take place?
Experiences are hosted at the chef's place or your place. Chef’s locations are all pre-approved and range from premium venues to event spaces to private homes. Alternatively, traveling chefs exclusively travel to your venue.
Show answerWhat are the group sizes for the experiences?
Each chef requires a minimum number of guests to join their cooking experience prior to confirming that a class will take place. In addition to this, each chef has a maximum number of guests that can be accepted in the class. This information can be found under the “Details” section of each of the chefs’ profiles.
Show answerHow do I make it a private event?
After choosing the experience you can send a message to your chef and request a private event. You may also reach out to sales@cozymeal.com and one of our team members will help you coordinate a private experience.
Show answerWhat if the date I want is not available?
If you are seeking a date or time that is not available on the site, we recommend that you send the chef a message. This feature is available beneath the date section. The chef will accept, deny, or provide alternative dates for your consideration. Please allow 24-48 hours to receive an update.
Show answerWhy do some classes not allow Date Requests?
Not all chefs are available for alternative or additional dates. In this case, we recommend that you consider alternative chefs or reach out to sales@cozymeal.com for additional information.
Show answerHow to can I search for specific classes?
Once you choose your location, you may filter by group size, date, and cuisine preferences. To search for popular cuisine options, you can refine your search by clicking on any of the tags in your area.
Show answerCan I substitute or change the menu?
Chefs can accommodate most dietary restrictions upon request. When booking your experience, our site will prompt you to note dietary restrictions or special preferences.
Show answerWhat if I need a different time?
Chefs may be available to modify the start time upon request. If you would like to change the start time by less than 2 hours, book online for the time listed and note your preferred time in your message to the chef. The chef will adjust the start time as part of accepting your request. Alternatively, if you would like to adjust the start time by more than 2 hours, submit a date request for the time you prefer.
Show answerHow many people can attend?
Our chefs are happy to accommodate various group sizes. Our site allows you to search your area by using our group size filter.
Show answerWhere do Cozymeal experiences take place?
Experiences are hosted at the chef's place or your place. For the chef’s place, a map of the area is located toward the bottom right of the class page, across from reviews from past guests. Chef’s locations are all pre-approved and range from premium venues to event spaces to private homes. Alternatively, traveling chefs exclusively travel to your venue. The chefs provide you with a confirmation once they accept your booking, which takes 24-48 hours.
Show answerHow much do your experiences cost?
The cost varies and is dependent on the area, chef, and cuisine that you choose. The average cost is $99-$125 per person.
Show answerHow is the pricing set?
The pricing on our site is based on market value in your area and on a per person basis.
Show answerDo you do group pricing?
The pricing on our site is based on the market value in your area and on a per person basis. Various group sizes can be accommodated and rates do not decrease for larger group sizes. Each of our experiences list a minimum or maximum that can be found under the “Details” section.
Show answerAre there any additional costs?
- Additional travel costs for bookings beyond the chef’s immediate home location.
- When upgrading an experience to be held privately, an additional fee may apply.
Is tip included in the cost?
I cannot find a class for my date
Please submit a date request for the class of your choice, or search a broader date range if you can be flexible on the date for your experience. Alternatively, email sales@cozymeal.com for assistance.
Show answerAdd or change an address to your booking
Please submit any changes to your booking to your chef directly by using the messaging tool available in your Cozymeal account under “My Messages.”
Show answerBooked for wrong date or wrong party size
Please submit any changes to your booking to your chef directly by using the messaging tool available in your Cozymeal account under “My Messages.”
Show answerFind more information at My Bookings
To view the status of your booking, log in to www.cozymeal.com, go to “My Bookings” and then “See Details.” You will be able to access the details pertaining to your booking and you may message your chef as well.
Show answerHow long will it take for my reservation to be confirmed?
After you submit a reservation request online, it can take 24-48 hours for the chef to respond to your request.
Show answerHow do I know if my class is confirmed?
You will receive an email to the email address on record with your reservation when your request is accepted. You can confirm the email address under “My Profile” in your Cozymeal account, or check the status of your reservation in your account under “My Bookings.”
Show answerWhat do I do if I have not received any confirmation?
Upon submitting your request online, a notice confirming the reservation request is sent to the email address on record for you. You can check that the email address on record is correct under “My Profile” in your Cozymeal account. If the email on record is correct, check your promotions or spam filter within your email account to locate your confirmation notice.
Show answerIs there a minimum or maximum gift card amount?
$10 is the minimum amount. There is no maximum gift card amount - the sky's the limit!
Show answerHow do I receive my Cozymeal gift card?
You have the option to either print the Cozymeal gift card or email it to the recipient.
Show answerWill a Cozymeal gift card expire?
No, Cozymeal gift cards will not expire. Additionally, any remaining balance on a gift card can be used towards another purchase.
Show answerHow is a Cozymeal gift card redeemed?
Simply visit our website and choose your desired experience. To redeem, navigate to the checkout page and enter the gift card code.
Show answerNeed help locating or resending a gift card you already purchased?
Click here for help.
How can I add more guests to my reservation?
Log into your account, navigate to “My Bookings,” click the orange “Details” button, click the orange “Book more spots” and follow the prompts to add more guests to your reservation.
Show answerHow do I make a change to my reservation?
Cozymeal allows you to update your reservation up to 48 hours before the event is scheduled to start. To change the date or time of your event, contact your chef directly by sending a message through “My Messages.” To increase or decrease your group size, email sales@cozymeal.com.
Show answerHow do I cancel my reservation?
Cozymeal allows you to cancel your reservation up to 48 hours before the event is scheduled to start without penalty. To cancel your reservation and receive a refund, email sales@cozymeal.com at least 48 hours before your event is scheduled to start.
Show answerHow do I leave a review after my experience?
To leave a review, log into your Cozymeal account and navigate to “My Bookings.” Once there, click the orange “Rate” button and follow the prompts to submit your review.
Show answerMore Review Opportunities
You can also leave reviews on Yelp, Google, and Facebook.
Show answerHow do I join Cozymeal?
Please visit cozymeal.com/be-a-host for additional details and submit an application.
Show answerWhat is the status of my application?
Once we receive your application, one of our team members will review it and reach out if we see a potential fit. Please be sure to include your updated resume and detailed work history as this will help us determine if you’re a fit. As we receive a high volume of applications, we appreciate your patience as we review your application.
Show answerMy application was rejected due to the lack of a space to teach in but now I have a space to teach.
Please reach out to us via the contact form with the details.
Show answerMy application was rejected as I lived outside of the city center but I have recently relocated.
Please reach out to us if you have relocated closer to the city center.
Show answerI’m unable to submit the application due to a system error.
Please reach out to us via the contact form with the details of the error you’re seeing.
Show answerWhat is your payment structure for chefs?
If we decide to move forward with your application, we will be happy to go over all of the details during the phone interview.
Show answerWhat is your payment structure for chefs?
We currently have plans to launch in: Kansas City, Colorado Springs, Cleveland, Omaha, Des Moines, Grand Rapids, Detroit, Louisville, Albuquerque, Tulsa, Boise, Baton Rouge, Spokane, and Memphis. We also have plans to bring more Cozymeal cities to Canada.
Show answerCan't find what you're looking for on our FAQ page? 800-369-0157
Have a last minute request or simply prefer a chat? Use our chat feature.
Gift Card Purchases and Assistance
Cozymeal gift cards are the perfect gift for the Foodie in your life! Redeemable for cooking classes (in-person and online), food tours, cookware, private chef experiences and more!
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